How can we help?
Browse the FAQ below, or reach out directly — we typically respond within one business day.
Download PurAlpha from the App Store, tap "Sign Up", enter your email and password, then pick your trading interests. You'll be in the feed in under a minute.
Yes — PurAlpha is completely free to download and use. Browse the feed, follow traders, post trade ideas, and use the AI research tools at no cost.
Stocks, options, crypto, forex, and macro. You can filter your feed by the markets you actively trade.
Tap "Verify Earnings" on your profile and upload a brokerage statement. Our team reviews it against your claimed P&L and approves or requests changes within 1–3 business days. Once approved, your verified badge and actual P&L appear on every post.
Any brokerage that provides a standard trade history or account statement — TD Ameritrade, Robinhood, Schwab, Interactive Brokers, Coinbase, Kraken, and more. If your statement shows your trades and P&L, we can verify it.
No. Your statement is only visible to the PurAlpha verification team and is stored in a private, encrypted bucket. Only your verified P&L total is displayed publicly.
Common reasons: the statement period doesn't match the claimed P&L, key fields are redacted, or the file is illegible. You'll receive a message explaining what to fix — you can resubmit at any time.
On the login screen, tap "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Go to your Profile → Settings → Delete Account. This permanently removes all your posts, followers, and data. This action cannot be undone.
Posts are public by default — anyone on PurAlpha can view them. Direct messages are private between participants only.
Go to your iPhone's Settings → PurAlpha → Notifications and make sure notifications are enabled. Then open the app — it will re-register with our servers. If the problem persists, try deleting and reinstalling the app.
You can control notification permissions at the iOS system level (Settings → PurAlpha → Notifications). Per-type controls (e.g. likes only, no comments) are on the roadmap.
Tap the "..." menu on any post or profile and select "Report". Our moderation team reviews all reports and takes action within 24 hours.
Fabricated P&L claims, pump-and-dump schemes, harassment, spam, and off-topic content. See our Terms of Service for the full list.